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Posts tagged as:

customer

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Referrals

by Paul on August 4, 2010

In most cases a prospect that comes from a good referral is your sale to lose. The level of confidence and trust has pretty much been established for you. All you need to do is to live up to it.

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Talk & Lose- Listen & Win

by Paul on July 9, 2010

Many salespeople for remodeling contractors lose many more construction project sales than they make by talking too much and listening too little.

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Cost of Employees

by Paul on March 30, 2010

The true cost of an employee is much more than the employee’s hourly rate. It can be as high as 1.5 times that hourly rate.

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Inspect, Not Expect

by Paul on March 25, 2010

Remodeling contractors need to have an inspector’s eye for code compliance and a customer’s eye for fine details. It’s what you inspect that matters not what you expect.

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The Ripple Effect

by Paul on March 2, 2010

The immediate effect of every day decisions is not always immediately apparent due to two factors: the ripple effect and the law of unintended consequences.

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The Final Payment

by Paul on February 22, 2010

Getting the last payment can be a major problem for many contractors. The secret to getting it is simple enough.

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Changes Get Paid in Advance

by Paul on February 16, 2010

Change orders are much more valuable to the customer sooner than later so have them pay in advance for all changes.

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Beating the Competition

by Paul on February 9, 2010

To win in business you must develop a business plan, product or service that is consistently ahead of the competition and cannot be easily copied.

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Get Credit!

by Paul on February 4, 2010

It is important to get good credit and maintain it in your business. It brings you opportunities that are not available to people with little or no credit.

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Respect of Customer and Property

by Paul on February 1, 2010

Many contractors in doing a job in someone’s home forget that it is not just a project…it is still the customer’s home; and the customer and the property must be respected.

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